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Terms & Conditions
Payment All payments are handled by Stripe. Atributica never store or transfer any credit card information. Atributica use external payment gateway Stripe. Stripe handle card information and use technology that allow the identification of the cardholder, and both meet the requirements of the PCI DSS and CAS and utilise PCI-secured payments. For further questions about how our partners handle information please contact Stripe support.
Delivery & Shipping method We aim to dispatch your order within 24 business hours of verification, though this may vary depending on the current workload of our warehouse, public holidays and/or other factors. Please note also that during common shopping holidays such as Black Friday and Christmas almost always comes with shipping delays, please ensure to place your orders in good time. In areas where our carriers does not deliver we reserve the right to use another carrier or cancel the order. For questions about shipping, delivery times or transportation, contact us by email and we will respond as quickly as we can: email@example.com.
Please note that we require items within order in return before we’re able to process a refund.
Incorrect delivery address/rerouting Upon completion of your order Atributica assumes your address to be verified, correct and double checked. Should the need for additional shipping occur, either due to incomplete address or a different destination, the charges may fall on the customer, either in form of an additional payment, or deduction of refund in the event of a return.
Import fees/Delivery charges Only the price for the product and the shipping fee is included in prices you see at www.atributica.com. No additional charges such as import fees, delivery charges, carrier fees or similar is included. These will be charged to you (not Atributica) by the carrier in connection with or subsequently to the delivery. Please note that should you, as the receiver, chose to decline these charges upon delivery, Atributica watches will have to settle them in order to get the shipment in return. This sum will be deducted from your refund as a restocking fee.
Transport damage If your product is damaged when delivered, you should (without delay and no later than 7 days after delivery) contact us as well as the Delivery Company. You will need to inform us what is damaged and also let us know the case number of the Delivery Company’s claim form. We will naturally send you a new product to replace the damaged one.
Lost in transit After an order has ben transferred over to the carrier, the responsibility for the delivery no longer falls on Atributica. In the event of a lost shipment, no actions will be taken until the investigation by the Carrier is concluded.
Warranty The customer is responsible for providing adequate order information, which is required for all service/warranty claims. If the product has been purchased through a 3rd party, the customer is responsible for providing an adequate verfication of the pruchase date. Warranty for our products is two weeks from date of delivery. The warranty does not cover any damage on any part of the jewelleries resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the jewellery and non-observance of the directions provided by Atributica. Worn edges or corners, natural fading and softening of materials is to be expected.
Silver & Brass products All of our silver and brass products are covered by a two weeks manufacturing warranty. The warranty does not cover issues/changes/damages or similar that occur due to negligent use, nor does it cover normal wear and tear. Wood products are very sensitive – they do not cope well with moist, as well as dry.
Promotional items Items included as part of a promotion are required to be returned in the event of a return. They are not considered to be a complimentary item.
Personal information We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise, or for important news such as new product launches. We will never disclose any such information to third parties.
Cookies Cookies are used on atributica.com in order to improve your experience on the site. Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party and third-party cookies for the main purposes of web functionality, web statistics and advertising. You can set your browser to notify you when a cookie is to be activated. This enables you to reject any usage of cookies or to tell your browser to delete the cookie at the end of your visit. For further information on what cookies we use, please send us an e-mail on firstname.lastname@example.org. You have the right to request access to your data and if anything is incorrect you can change or remove it.
Suppliers Supplier:Stripe Service: Payments Service Purpose:We use Stripe to handle payments, refunds and for payment related support cases. The information that you enter when purchasing a product from us, including name, card details, personal number, phone number, email address, delivery address, is encrypted and sent to Stripe.